Last updated: July 18, 2024
WoodCore systems (“Us”, “We”, “Our”) respect your privacy and is committed to being transparent with collection, use and share of your personal data. This privacy policy explains how WoodCore handles personal information collected.
Woodcoreapp Limited and its subsidiaries or affiliates (“Woodcore” or the “Company”)), respect your concerns about privacy and are committed to safeguarding your privacy by protecting the personal information that we collect, disclose, and use concerning your access to and use of the Woodcore Website, Applications, and Products (collectively, the “Website”).
This privacy policy describes what information we collect from you when you use our Website, how we may use and disclose such information in connection with the use of our network and services, and your rights thereto.
In collecting this information, we are acting as a data controller and, by law, we are required to provide you with all this information about us, about why and how we use your data, and about the rights you have over your data.
We are Woodcore, a modern infrastructure for organisations to build financial products and provide financial services. Our local address is Block 4, Bayview Estate, Ikate, Lekki, Lagos. You can contact us via post at the above address, through the contact us page on this website, or by email at hello@woodcore.co.
The contact details of our Data Protection Officer in Nigeria are
Damilola Olaleye
compliance@woodcore.co.
If you have any difficulties accessing our platform, please visit our FAQs and Knowledge Base. If you are unable to find a solution from there or would just like to share any comments, concerns, or complaints with us then reach out to us through the mediums above.
The information we collect depends on the type of service we provide to you and the requirements of the applicable law but may include the following:
Contact Information: including your name, mailing address, phone number, email address.
Other Personal Information: including product interests, individual preferences in relation to our services, and other personal data included in the content and information that you may include when contacting us.
Professional Information: including your company name, role, team, and other information about your profession.
We collect information about your use and access of our services, depending on the access permissions you have chosen.
Such information includes
Your browser type and operating system
IP address and device identifiers
Your browsing behaviour on our services, such as the amount of time spent on our Website, and the tabs accessed
Your general geographic location to the extent permitted by the settings of your devices.
To the extent that you disclose to us any personal information of another individual, we assume that you have obtained such individual’s consent for the disclosure of such personal information as well as the processing of the same in accordance with the terms of this Policy.
When you use our website to browse our products and services and view the information we make available, a few cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.
Cookies are small data files transferred to your computer’s hard drive by a website. Cookies may store a variety of information, including, the number of times that you access the Website, and the number of times that you view a page or other items on the Website.
Most browsers are designed to accept cookies, but they can be easily modified to block cookies; see your browser's help files for details on how to block cookies, how to know when you have received cookies and how to disable cookies completely.
Some of the cookies we use are strictly necessary for our website to function, and we do not ask for your consent to place these on your computer. These cookies are shown below.
Cookie name | Purpose |
|---|---|
Google analytics | To track and report preferences and activities on our Website, and effectively administer our services |
However, for those cookies that are useful but not strictly necessary we will always ask for your consent before placing them. We currently do not have any of such cookies but if we do begin to use such cookies, they would be clearly set out below.
As well as the cookies we use, various third parties may also place them on your computer with your consent. We are currently not in use of any of such cookies but if we begin to use such cookies, they would be clearly set out below.
When you submit an enquiry via our website, we ask you for your full name, company name, telephone number, and email address.
We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry to follow up on your interest and ensure that we have answered all questions to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.
Your enquiry is stored and processed in our cloud database for lead generation for our business and can only be accessed by a few designees within our Growth and Product Team.
We do not use the information you provide to make any automated decisions that might affect you.
We keep enquiry emails for two years, after which they are securely archived and kept indefinitely.
Where you subscribe to our newsletter, we ask for your name, phone number, and email address.
These personal details will be retained by Woodcore till you opt out of receiving the newsletter, which can simply be done by clicking the unsubscribe link in the Newsletters.
You have the right to access your personal information and to verify, update or correct inaccuracies in your personal information and have any obsolete information removed. However, we reserve the right to refuse your request where it is repetitive or excessive.
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.
If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.
If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased. However, this is subject to the provisions of applicable laws in Nigeria. We may also not delete your personal data if it is subject of litigation in Nigeria or we anticipate that such data may be needed to defend Woodcore in court.
You have the right to ask us to stop using your information for a period if you believe we are not doing so lawfully. You also have a right to lodge a complaint with the Nigeria Data Protection Commission (NDPC)
Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.
To submit a request regarding your personal data by email, post, or telephone, please use the contact information provided above in the “Who Are We” section of this policy.
We have adopted appropriate measures to ensure the confidentiality of personal information and to safeguard personal information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification, considering, among other things, the sensitivity of the information and the purposes for which it is to be used.
Furthermore, all our employees are mandated to abide by this Policy and and our internal information security policies and procedure.
We strive to adhere to the following data processing principles:
Fairness and Transparency - We will collect and use your Personal Data in a lawful, transparent, and fair manner.
Purpose Limitation - We have a clearly defined, legal and legitimate purpose for collecting and processing your Personal Data and we will restrict our use and processing of your personal data to this purpose
Data Minimisation - We only collect the minimum amount of Personal Data necessary to achieve our stated purposes.
Storage Limitation - We will only retain your Personal Data for as long as necessary to fulfil the purposes for which it was collected subject to the provision of our internal policies, this privacy policy and applicable laws.
Accuracy - We strive to maintain accurate and up-to-date information. You have the right to request corrections if needed. We may also request for an update on the data we have collected from you from time to time.
Security - We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, damage, or misuse.
Accountability - We are accountable for your data and demonstrate compliance with these principles.
If you have a complaint about our use of your information, we will prefer you contact us directly in the first instance so that we can address your complaint and make necessary amendments.
However, you can also contact the Nigeria Data Protection Commission (NDPC) via email at info@ndpc.gov.ng, via phone call on +234 (0) 916 061 5551, or write to them at:
Nigeria Data Protection Commission (NDPC)Privacy laws and guidelines are a part of a constantly changing environment. We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves.
If we want to make use of your personal data in a way that we have not previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent. We will update the version number and date of this document each time it is changed.